Client feedback software for agencies and consultants
Asked is client feedback software for agencies, consultants and service firms. You send each client a short link at kickoff, mid project and delivery, clients answer by voice, video or text in about a minute, and AI turns the answers into themes, sentiment and quotes so you catch an unhappy account before it churns.
Why a status call is not client feedback
Clients tell you the project is "fine" on the call because the account manager is listening and the relationship matters. The real thing comes out later, in a line to a colleague or in the renewal conversation that does not happen.
A short, private survey changes what people say. It arrives after the call, takes a minute, and goes to a workspace rather than to the person they work with every day. A voice answer does more again. Clients who would never type three careful sentences about a missed deadline will say them out loud in twenty seconds, and the tone tells you how much it matters.
- Ask at fixed points so the scores can be compared across projects.
- Keep it to four questions so busy clients finish.
- Read the themes monthly and bring the quotes to your next team meeting.
What Asked does for client feedback
- Open questions answered by voice, video or text in the browser, with no account for the client.
- A rating and a recommend score on the same page, so you get a number and the reason behind it.
- Automatic transcripts for every recording, searchable across all clients.
- Themes with sentiment across every engagement, each linked to the quotes behind it.
- One survey per client or engagement, read separately or together.
- Share by link, email or QR code, and export to CSV and PDF on every plan.
- Webhooks on Business and up to send finished responses to your own systems.
Write the four questions
Type what you want to learn, for example "how do clients feel about delivery quality and communication". Asked drafts the survey with rating questions and open questions set to voice or video, and you edit it.
Send the link at the right moment
Add it to your kickoff email, your mid project check in and your delivery handover. Each client gets the same questions, so scores line up.
Clients answer in a minute
They record a voice note or type, on any device.
Read the themes before the next call
Open the summary to see what clients praise, what keeps coming up and the exact quotes. Fix the pattern, then reply to the unhappy account while it still matters.
Who buys client feedback software
- Agency owners who want an early warning on accounts that are about to leave.
- Account directors who need evidence of what clients value for renewal and upsell conversations.
- Independent consultants who want testimonials and honest criticism after each engagement.
- Operations leads at service firms who compare satisfaction across teams and project types.
- Customer success managers at B2B software companies who run check ins with their larger accounts. For ongoing product feedback see our customer feedback tool.
Ways to collect client feedback compared
| Approach | Status calls | Generic form | Asked |
|---|---|---|---|
| Honesty of answers | Polite | Short and guarded | Longer, in the client's own words |
| Time for the client | 30 minutes | 2 minutes | 1 to 2 minutes |
| Tone and detail | Lost unless recorded | Lost | Voice and video kept |
| Themes across clients | Manual notes | Manual | Automatic with quotes |
| Reusable testimonials | Ask separately | Rarely | Video answers can double as testimonials |
Calls still matter for fixing a problem once you know it exists. Feedback software tells you where to point them.
Client feedback software pricing
Clients you survey never count as seats, so the price follows the team that reads the results. Starter is $49 a month or $24 billed yearly with 5 active surveys and 500 responses a month. Growth is $129 a month or $64 billed yearly with 25 surveys, 2,500 responses and 5 seats, which fits an agency running a survey per client. Business is $299 a month with 15 seats. See pricing for every plan.
FAQ
Client feedback software collects what clients think of your work, at set points in an engagement, and organizes it. Asked does this with a short link: clients answer by voice, video or text, and AI transcribes the answers, finds themes and pulls quotes you can act on.
Send the same short survey at three moments: after kickoff, mid project and at delivery. Two rating questions and two open ones are enough. Let clients answer open questions by voice, since busy clients will talk for a minute but rarely type a paragraph.
Yes. Clients open the link in a browser, answer and submit. No app, no login and no seat in your plan. Only your own team reads the results.
Yes. Create one survey per client or engagement and read the themes and quotes for each on its own. Growth includes 5 seats and 25 active surveys, which fits most agencies running several accounts.
Asked starts at $49 a month, or $24 a month billed yearly, with voice and video answers and AI themes on every plan. Pricing is per workspace, so clients never count as seats. Growth at $129 a month suits agencies with several active accounts.
Find out how your clients really feel this week
Type what you want to learn and Asked drafts the client survey, ready to send today.