Patient satisfaction survey software for private clinics and practices
Asked is patient satisfaction survey software for private clinics, dental and physiotherapy practices and small medical groups. You send one link or show a QR code at reception, patients rate the visit and explain it by voice or text in about a minute, and AI groups what they said into themes with quotes per service, so you fix the long wait or the unclear billing before it becomes a one star review.
Why a score alone does not tell a clinic what to fix
A satisfaction score of 4.2 out of 5 says patients were mostly content. It does not say whether the 0.8 gap is the waiting room, the phone line, the billing letter or one clinician who rushes. Practice managers end up guessing, and guesses lead to new chairs when the problem was a booking system that double books Tuesdays.
The open comment holds the cause, but patients skip long text boxes. A recorded voice answer of 20 seconds carries the detail: which day, which desk, what was said. Themes then show how many patients mentioned the same thing.
- Ask within a day of the visit, while the details are fresh.
- Use one rating for the visit and one open question: what would have made it better.
- Put a QR code at reception for patients who never open email.
- Review themes monthly with reception, clinical and billing leads together.
- Never ask patients for diagnoses or other health details. Ask about the experience of the visit.
What Asked does for a clinic
- A short survey with ratings for wait time, staff, clarity and overall visit, plus an open question answered by voice or text on any phone.
- One link per location, so a group of practices compares sites side by side.
- Automatic transcripts for every recording, searchable by word, such as "billing" or "parking".
- Themes with sentiment and the exact quotes behind each, so you can see that 18 patients mentioned the same phone queue.
- No app and no login for patients.
- Export to CSV and PDF on every plan, plus webhooks on Business to push finished responses to your own systems.
Describe the visit
Type what you want to learn, for example "how did patients find their visit at our four dentist practice". Asked drafts a survey with four ratings and one open question, and you edit it.
Share the link after the visit
Print the QR code on the appointment card and the reception desk, and send the link by text or email the same afternoon.
Patients answer in a minute
They tap their ratings and record a short voice note or type. No login, no app.
Read the themes and brief the team
Open the summary to see themes across the month with quotes. Take three changes to the Monday meeting with reception, clinicians and billing.
Who buys patient satisfaction survey software
- Owners and practice managers of private clinics, dental, physiotherapy, dermatology and veterinary practices who live on repeat visits and referrals.
- Operations leads of small medical groups who want to compare locations without a reporting project.
- Clinic marketing leads who want patient quotes, with permission asked in the survey, for the practice website.
- Teams who also want a wider buying guide in patient feedback software, or hear why customers leave with exit survey software.
If your bookkeeper turns bank statements into spreadsheets for the accountant, a converter such as Statementsconverter saves the manual retyping, and the patient survey then tells you what to fix in the visit itself.
Ways to measure patient satisfaction compared
| Approach | Public review sites | Paper card or basic form | Asked |
|---|---|---|---|
| Timing | Days later, if the patient bothers | At the desk, often skipped | Within hours, with a QR code at reception as backup |
| Who answers | Very happy or very unhappy patients | Whoever has a pen and time | Quiet middle patients too, because a voice answer takes under a minute |
| Open answers | Public text, written for other patients | Short handwriting | Voice or text with transcripts |
| Reading 300 answers | Scrolling several sites | Typing cards into a spreadsheet | Automatic themes with quotes |
| Visible to future patients | Yes, always | No | No, you fix it first |
| Best for | Reputation and discovery | A basic score | Practices that want to know why a visit went wrong while they can still fix it |
Public reviews still matter for discovery, and you should answer them. A private survey is where you learn the cause.
Patient satisfaction survey software pricing
Patients who answer never count as seats, so you pay for the team that reads results. Take a clinic with 600 visits a month and a 20 percent reply rate: 120 answers, well inside the Starter plan. Starter is $49 a month or $24 billed yearly with 5 active surveys and 500 responses a month. Growth is $129 a month or $64 billed yearly with 25 surveys, 2,500 responses and 5 seats, enough for a group of practices. Business is $299 a month with 15 seats. See pricing for every plan.
FAQ
Patient satisfaction survey software sends patients a short survey after a visit, collects ratings and comments, and shows the practice what to fix. Simple versions send a rating form. Asked also lets patients answer by voice and groups the open comments into themes with quotes.
Within a day of the visit, while the details are fresh, plus a QR code at reception for patients who do not open email. One reminder after two days is enough. Keep it to one rating and one open question so most patients finish it.
Rate the wait, the staff, how clear the explanation was and the visit overall, then one open question on what would have made it better. Ask about the experience, not health conditions, and do not collect clinical details in a survey.
Asked starts at $49 a month, or $24 a month billed yearly, with voice answers and AI themes on every plan. Pricing is per workspace and patients never count as seats. Growth at $129 a month includes 2,500 responses and 5 seats for small groups of practices.
Know what to fix before the next review goes up
Describe your practice and Asked drafts the survey, ready for tomorrow's appointments.