Asked

Video feedback without the scheduling, recording and tagging

When a customer shows you the screen where they got stuck, nobody in the room argues about priorities. Asked collects video feedback at the moment it matters, from a link, a QR code or a tab on your site, and turns each clip into text your team can search and quote.

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Product user recording video feedback with her laptop webcam in a home office corner

Why feedback on camera says more

Written feedback gets edited before it is sent. Spoken feedback comes out closer to what people actually think. On video you also see what they point at, how long they pause and which part of the experience changes their tone.

That context used to need a call. With Asked, the person records a short answer when it suits them, and you get the same signal without a calendar invite.

Ask for video feedback at the right moment

Timing decides whether feedback is useful. Asked lets you place the request close to the experience.

  • After a feature launch, through a side tab on the page that changed
  • After a support conversation, with the link in the closing reply
  • After a purchase or delivery, with a QR code on the packing slip
  • After a workshop or event, on a screen at the exit
  • After a trial ends, by email invite to people who did not upgrade

Embedding and page targeting are covered on our website survey tools page.

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Easy for the person giving feedback

The respondent opens the link, sees one question and taps Video. The browser asks for camera access, a timer shows the remaining time, and a preview lets them redo the take before sending. If camera is not an option right now, they can switch to voice or text on the same question when you allow it.

No app, no login and no meeting. That is why people who would never book a feedback call often record one.

Easy for the team receiving it

Clips do not pile up unwatched. Each answer is transcribed, tagged with themes, marked for sentiment and searchable. The one-page summary tells the team what came up most often.

  • Product managers read the theme behind a feature request
  • Designers watch the exact moment a flow confused someone
  • Support leads hear the reason behind a low score
  • Leadership reads the summary and two or three quotes

See the survey analysis software page for how themes and quotes are built.

Pair a score with a video reason

Scores tell you something moved, and video feedback tells you why. Add an NPS or rating question, then an open question with video allowed. Detractors and promoters explain their score in their own voice, and sentiment on each answer shows when the explanation is harsher or kinder than the number suggests.

Plans for teams of every size

Every plan accepts video feedback. Starter suits one person collecting feedback for a single product, while Growth and Business add seats, minutes and branding. Compare limits on pricing.

Starter $24per month billed yearly Growth $64per month billed yearly Business $149per month billed yearly Enterprise $399per month billed yearly

Questions about video feedback

The tools are the same. Video feedback usually means one or two quick questions placed right after an experience, while a video survey runs longer and covers a broader topic.

Yes. Embed the survey inline, as a popup or as a side tab, or show it on chosen pages. Respondents record without leaving your site.

No. Transcripts, themes and quotes give you the content. Timestamps let you jump to the few moments worth seeing.

Yes. If you allow voice and text on the question, they can switch format before answering.

Start hearing the reasons behind the clicks

Set one goal, allow video on one question and share the link today. Prefer audio only? Read about voice feedback.